Wifi scanner channels1/10/2023 ![]() Even if poor Wi-Fi connectivity hasn’t been noticed yet, it’s a good idea to ensure wireless routers and access points aren’t on the same channels, or on overlapping channels for the 2.4Ghz band. If you are still unable to connect to a specific wireless access point, click the Contact support link in the blue banner below.Checking the channels used by your wireless network and others nearby can help when troubleshooting Wi-Fi interference and performance issues. If the access point still does not appear, try restarting your machine by clicking Start > Power > Restart. Close the Settings window, and connect like normal.Click the network that you are not able to connect to.Click Wi-Fi on the left, if it is not already selected.Click the rectangular Connect button, where you would usually click to connect to a wireless network, on the bottom right-hand side of your screen.If you have connected to this access point before, but it is no longer visible, you may need to delete the connection’s profile and reconnect. Your wireless profile may have become corrupted. ![]() ![]() Setting your sideband, or side channel, to 20 MHz can help mitigate this, as the smaller the sideband, the stronger the signal. If too many people are on the same channel as you, it may not be possible to connect to your access point from too far away. You can use the Wi-Fi Analyzer to see how many people are sharing your current channel. 2.4 GHz routers in crowded apartment complexes or office spaces are especially susceptible to this. ![]() If at all possible, make sure you can connect to this network with another device before assuming any one device is faulty. The flooring between floors in a building includes concrete subflooring, wood framing, piping, and various other solid objects. A single wall may contain multiple solid objects. Wireless signals rely on line of sight and, as such, each solid object between your device and the access point diminishes the signal.
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